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Your 11rr account balance is where every session starts — fund it through bKash or Rocket, track every transaction in your account history, and withdraw back to the same wallet you deposited from. Availability depends on your local law and eligible regions.
Adding funds to your 11rr account starts at the cashier section — the deposit counter is reachable directly from your signed-in account page, not buried in a settings menu. We support bKash and Rocket as local wallet routes, so you do not need a bank card to get started. Select your preferred wallet, enter the amount that fits your session plan, and confirm through the prompt your wallet app shows. Your balance updates once the transaction clears on our end.
Log in and navigate to the deposit section shown in your account dashboard — it is labelled clearly at the top of the cashier panel.
Select bKash or Rocket from the listed routes. The fields shown will match what that wallet requires — follow them as displayed.
Type the amount you want to deposit, then confirm through the verification prompt your wallet app presents on screen.
Once the transaction processes, your 11rr account balance updates. Open the account history tab to confirm the credit has landed.
Withdrawals from your 11rr balance follow the same wallet route you used when you deposited — bKash back to bKash, Rocket back to Rocket. Open the withdrawal section inside your cashier panel and select the method matching your registered wallet. Enter the amount you want to move out, then complete any identity confirmation step shown on screen at that point. We do not invent timelines here — how long it takes depends on wallet processing on the receiving end and any account verification status at the time.
Go to the cashier section of your signed-in account and select the withdrawal option — it sits alongside the deposit route in the same panel.
Choose bKash or Rocket — whichever matches the wallet tied to your account. Mismatched wallet selections will be returned to your balance.
Type the amount within the range shown on screen. The cashier panel displays the applicable limits for your account at that moment.
Follow any confirmation step shown at the time of withdrawal — identity or wallet ownership checks appear only if your account requires them.
At certain points — when withdrawing above a threshold or when account activity triggers a check — your 11rr account may ask you to confirm your identity or wallet ownership. The fields and documents required will be listed inside your account area at the time the check is triggered; we do not publish a fixed document list here because requirements can vary depending on your account activity and the specific check type.
Log in and look at your account dashboard — any pending verification request appears there with the specific fields and steps you need to complete.
The account page will list exactly what is needed at that moment. Sending extra documents through unofficial channels does not speed up the process.
Use only the submission method shown inside your account area. The published support path in your account footer handles queries about stuck verifications.
If no verification prompt appears in your account, nothing is required right now. Checks appear automatically when your account activity reaches a relevant threshold.
Your 11rr cashier connects to the local wallet routes that work in Bangladesh — bKash and Rocket are the confirmed options in the current account setup. Bank Transfer is listed in the cashier as an additional route for accounts where a direct transfer is preferred. Nagad availability is shown inside your account cashier based on your region and account status.
Deposit and withdraw through your bKash mobile wallet — select it from the cashier, enter your bKash number and confirm through the app prompt.
Rocket works as both a deposit and withdrawal route — match the Rocket number in your account to the registered wallet to avoid a mismatch error.
Available for accounts where a direct bank transfer is preferred — details appear in the cashier panel when your account is eligible for this route.
Nagad availability depends on your account region status — check your cashier panel to confirm whether this wallet is active for your account.
Every bKash or Rocket transfer tied to your 11rr account has two sides — the transaction your wallet app records and the entry that appears in your 11rr account history. When these two match, you know the fund movement landed correctly. If there is a gap between them, the reference number your wallet app shows at the point of transfer is the key detail to have ready when you open a support query.
Your bKash or Rocket app shows a transaction reference at the moment of confirmation — screenshot it or note it down, because this is the unique identifier if any query arises later.
Your 11rr account history uses status labels like Pending, Completed and Returned. A Returned status means the funds came back to your balance, not that they were lost.
The amount in your wallet statement and the amount credited in your 11rr account history should match — a difference indicates a partial processing issue worth raising with support.
If a transaction looks stuck, gather your wallet reference, the date and time, and the amount before opening a support conversation — it shortens the resolution path significantly.
Protecting your account balance starts with a few habits on your side and a few checks we maintain on ours. Each of the points below covers a practical layer of account protection — none of them require technical expertise, just the right habits when you are logging in, depositing or withdrawing.
Always access your account through 11rr — not a search result ad or a forwarded link. Checking the domain in your browser address bar before entering your password takes two seconds and closes off the most common account-access risk.
Your bKash or Rocket wallet registered to your 11rr account should stay in your name. Accounts where the wallet name does not match the account name may face a hold on withdrawals until the ownership is confirmed through the account verification step.
Identity checks happen inside your signed-in account dashboard — we do not ask for documents through chat links, email attachments or third-party pages. If someone asks you to verify outside the account panel, that is not us.
The support path listed in your account footer is the correct channel for any banking query — delayed withdrawals, verification errors or unrecognised deposits. Avoid sharing account credentials or wallet PINs with anyone claiming to offer account help.
Questions we hear most from people setting up or managing their 11rr account balance — covering deposits, withdrawals, verification and what to do when something looks off.
bKash and Rocket are confirmed deposit routes on 11rr. Nagad and Bank Transfer appear in the cashier panel depending on your account region status. Open the cashier when signed in to see which options are active for your account right now.
The minimum deposit varies by wallet route and is shown directly in the cashier panel at the time you initiate a deposit. We do not publish a fixed figure here because wallet-specific conditions can affect the threshold — check the cashier for the current minimum.
A Pending status means the withdrawal request has been received and is being processed. If the status does not update within the window shown in your cashier panel, gather your transaction details and contact support through the published route in your account footer.
Withdrawals are matched back to the wallet used for your deposit — bKash to bKash, Rocket to Rocket. Sending a withdrawal to a different wallet or a wallet not registered to your account will cause it to be returned to your 11rr balance.
First, try refreshing your account history page. If the balance still shows no change, note the bKash transaction reference, the exact amount and the time, then contact support via the route in your account footer. Do not re-initiate the deposit until support confirms the status.
Log in and check your account dashboard — any pending verification prompt appears there automatically. If no prompt is visible, no check is required at this point. Verification steps only appear when your account activity or withdrawal amount triggers a threshold we cannot predict in advance.