Sports / Live
This page collects the questions we hear most from people opening an account on 11rr or funding a wallet for the first time. Each answer points to the exact step or screen where you can verify it yourself — no generic platform talk, just the specifics that matter here.
The questions below follow the order a new account holder typically moves through: registration first, then wallet funding through bKash or Rocket, then finding the right game category, and finally what happens when you switch devices mid-session. We have grouped them that way so you can jump to the part that applies to you right now rather than reading everything top to bottom.
Four structural facts that describe how 11rr is configured right now — drawn from the visible lobby, account settings and published support routes rather than from marketing claims.
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If this FAQ does not resolve your question, three routes are published on the site. Each one connects to a real response path — check the Help section of your account for the links and any current status notices.
The live chat icon sits in the lower corner of every page once you are logged in. Open it, describe your issue — whether that is a bKash deposit not reflecting or a game session that dropped — and the team responds in the chat window. No phone call needed.
Send a message through the contact form in the Help section of your account. Include your registered email and a short description of the issue. Email is the path to use for account document queries or anything that needs a written record attached to your file.
The Help section holds written articles covering deposit steps for bKash and Rocket, account verification, and game-loading issues. Start there before contacting the team — most common questions about wallet funding and session recovery are answered with screenshots.
Every answer in this FAQ is drawn from the configured platform — what is actually live in the account settings, the deposit flow and the lobby — not from generic copy. Here is what backs it up.
Each FAQ answer references a visible location inside 11rr — the deposit tab, the account wallet, the game lobby filter, or a published support route. If the screen changes, the answer is updated. We do not publish guidance for steps that no longer exist in the platform.
When we say bKash and Rocket are available deposit routes, that reflects what is configured in the deposit tab right now. We do not name a payment method unless it is active. Check the deposit screen in your account to see the current field options and any limits shown there.
This FAQ contains no made-up processing times, invented withdrawal limits or fabricated approval rates. Where a specific figure applies — such as a minimum deposit amount — you will find it printed on the relevant screen inside your account, not written into this page.
Access to 11rr and its features depends on local law and eligible regions. We say that where it matters rather than implying universal availability. If you are in a region where access is restricted, the platform will tell you at the point of entry — not after you have already gone through setup.
Both bKash and Rocket appear in the 11rr deposit tab and follow the same basic flow — select the method, enter your registered mobile wallet number, confirm the amount shown on screen. The difference is in which wallet you already use day-to-day. Here is how the two routes compare on the factors that matter when you are funding your account.
Your bKash number must match the mobile number registered on your 11rr account. Rocket works the same way — the Rocket-registered number you enter is checked against your account profile. Neither method accepts a third-party wallet number.
Open your account, go to the Wallet tab, and select Deposit. Both bKash and Rocket appear as options in the method list. The field labels and minimum amount are shown on that screen — follow what is printed there rather than any third-party figure.
After a bKash or Rocket transfer, a transaction ID appears in your mobile wallet history. Copy that reference and keep it. If a deposit does not reflect in your 11rr wallet within the window shown on screen, that reference is what the support team needs to locate the transaction.
Use whichever wallet you already fund regularly — the deposit flow is the same length for both. If you run both bKash and Rocket, check the current limits printed on the deposit screen, since those may differ slightly between methods at any given time.
Before you move into the game catalog, these four points cover how the lobby is structured, what the studio filter does, how the sportsbook sits alongside the casino, and how your session state is handled when you change devices.
The lobby filter lets you narrow the catalog by studio. CQ9, PlayStar, Joker, JDB, PG Soft and Bigtime Gaming each have their own filter tab. Use it when you already know which studio's titles you prefer rather than scrolling the full catalog from the top.
The sportsbook — including cricket markets covering BPL and international matches — shares your account wallet with the casino lobby. You do not fund a separate balance. Switch between live tables and cricket betting from the top navigation without logging out or transferring funds.
Log in on your phone, start a session in Slot Flash or Baccarat Jungle, then pick up on desktop later — your account state, wallet balance and game history carry over. The session does not reset when you switch. Log in with the same credentials and the lobby opens where you left off.
RTP figures are shown inside a game only where the studio has published that information. We do not display estimated or invented percentages. If a title from JDB or PG Soft carries a published RTP, it appears on the information panel — open the title and check the info icon if you want to see it.
These are the questions that come up most in support conversations and help articles. Answers are kept short and pointed to the exact step or screen where you can verify the detail yourself on 11rr.
Go to your account Wallet tab and select Deposit. Choose bKash from the method list, enter the amount and your bKash-registered number. Follow the steps shown on screen — the field labels and minimum amount are printed there. Save the transaction ID your bKash app generates; you will need it if you contact support about that deposit.
Check the transaction history in your Rocket app first to confirm the transfer completed on that side. If it shows as sent, copy the transaction reference number and open a live chat or email ticket through the Help section of your 11rr account. The support team uses that reference to locate and match the deposit to your account.
Yes. Your session state, wallet balance and game history are tied to your account, not the device. Log in with the same credentials on the desktop browser and the lobby opens with your current balance intact. Some live table games may require you to rejoin the table rather than resuming mid-hand, but your account balance is not affected by the switch.
Use the studio filter in the game lobby. Each of the six studios — CQ9, PlayStar, Joker, JDB, PG Soft and Bigtime Gaming — has a filter tab at the top of the catalog. Select the one you want and the catalog narrows to titles from that studio only. Deselect to return to the full view.
Yes, one wallet covers both. A bKash or Rocket deposit credited to your account is available across the casino lobby, live tables and the sportsbook — including cricket markets — without any internal transfer step. Switch between sections from the top navigation; the balance shown is always the same figure.
RTP is displayed inside the game panel only where the studio has published it. Open the game and look for the information icon — if the studio has supplied an RTP figure, it appears there. We do not show estimated or calculated percentages. If there is no info panel on a title, that studio has not made the figure publicly available for that game.