Sports / Live
This page sets out the legal framework that governs your use of 11rr. Access to our platform, including account activity and transactions through bKash or Rocket, depends on your local law and the eligible regions we serve.
11rr operates under a policy structure that is designed to be transparent about what we commit to and what we cannot control. Your use of the platform — including browsing the game catalog, loading a session through a mobile browser, or initiating a wallet transaction — constitutes acceptance of the terms published here. We do not determine local law on your behalf. Whether access is lawful in your region is a question you must answer for yourself before proceeding. We make our legal documents available in plain language so you can read them without needing a legal background. Where local regulation in Bangladesh affects how services function — including wallet routes such as bKash and Rocket — the applicable local rules take precedence. Our published policy reflects our operational intent, not a legal licence in any specific jurisdiction. Any update to these terms will be posted here, and continued use of the account following a posted update constitutes your acknowledgement of the revised text. Questions about specific policy clauses can be directed to our support channel; we do not provide legal advice but we do explain what the published text means in plain terms.
Wallet activity through bKash is subject to both our account policy and any applicable Bangladesh payment regulations at the time of the transaction.
Rocket transactions follow the same policy scope. Local mobile banking rules may affect processing availability depending on your account status.
Your on-site wallet balance is governed by our terms. Funds held in the account wallet are not a financial product and carry no interest or yield.
Our legal policy has a defined scope. It governs your direct relationship with 11rr — your account, your activity on the platform and communications we send you. It does not extend to services or platforms outside of 11rr's direct control. Understanding the boundary helps you know where to direct any concern.
This policy applies to every action taken inside your account — login, wallet movement, game session start and account settings. Eligibility to hold an account depends on your local law and the eligible regions we serve.
Deposits and withdrawals processed through bKash or Rocket fall within this policy on the 11rr side of the transaction. The mobile banking provider's own terms govern their side of the transfer independently.
Game content, lobby displays, promotional notices and published support articles are all covered. We maintain responsibility for what we publish directly on the platform, including catalog descriptions and account-area notices.
Game studios such as CQ9, PG Soft or JDB supply game content to the lobby. Their individual game mechanics and data practices fall under their own policies; our policy does not override or extend those terms.
You have practical options available to you as an account holder. The most direct route is your account settings page, where transaction records and communication preferences are visible without requiring a support request. If something in your account record appears incorrect — a displayed name, a linked wallet number, or a logged transaction — you can flag it through the support channel and we will review the record against our logs. Raising a question about how your data is handled or how a specific policy clause applies to your situation is always available via our published contact route. We aim to respond in writing so there is a clear record of what was addressed. You also have the option to request that your account be reviewed for eligibility or closed, depending on what local law and your personal circumstances require. We handle those requests through the same support path, not through a separate form.
Open the transaction history section of your account to see a log of all wallet activity, including bKash and Rocket movements. No support request is needed to view this.
If your displayed account details are wrong, send a correction request through support with the relevant information. We verify against our records before updating.
Any clause in our published legal terms can be queried via the support channel. We explain what the text means in plain language; we do not provide legal advice.
If you need your account reviewed or closed for any reason, including eligibility under your local law, submit the request through support and we will process it according to our current terms.
For any question tied to this legal policy — whether it is about account eligibility, a transaction dispute or a data handling concern — use the contact routes published on this site. We do not list channels or operating windows we cannot confirm; the paths below reflect what is visibly available.
The live chat button is accessible from the account area. Use it for questions about a specific policy clause, an account record or a wallet transaction that needs clarification.
For written policy queries — including requests to review or correct account data — use the email address listed on our contact page. Written responses provide a clear record for both sides.
Our published help articles cover common policy questions about account access, wallet eligibility and what the terms mean in practice. Check there before raising a direct request.
We keep a clear record of how account data, session activity and wallet information are handled under this policy. Our approach is to store only what is needed for account operation and to explain that use in plain language rather than obscuring it in technical clauses.
Account data — including wallet identifiers linked to bKash or Rocket — is held in accordance with our privacy terms. We do not share it with third parties beyond what is necessary to process a transaction you initiate.
We use cookies to maintain your session across devices — so a game lobby you opened on mobile is still accessible when you switch to a browser on another device. Cookie preferences can be adjusted in your browser settings.
Account access is protected through the credentials you set at registration. If you believe your account has been accessed without your permission, contact support immediately through the live chat or email route.
When we update this policy, the revised version is posted here with the change reflected in the document. To request a specific change to your account record or to ask about retention, use the email support route.
These answers cover the questions we see most often about how this legal policy works, what it covers and what you can do if something needs to change.
Access to 11rr depends on your local law and the eligible regions we serve. Our policy governs your use of the account on our side. Whether accessing the platform is lawful in your specific location is something you need to confirm based on the rules that apply where you are.
Transaction data linked to your bKash or Rocket wallet is stored as part of your account record. We hold it for operational purposes and do not pass it to third parties beyond what a transaction requires. Your mobile banking provider holds their own record under their separate terms.
Send a correction request to support through live chat or email, describing which detail is wrong. We check it against our account log and update the record if the information provided matches what we hold. We confirm the outcome in writing.
Yes. Submit a data access request through our email support route. We will review what is held under your account and respond through the same channel. The scope of what we can share is set out in our privacy terms, which you can read on the site.
Studios such as CQ9, PG Soft, JDB and others supply game content to our lobby under their own agreements. Their individual data and usage terms are separate from ours. Our legal policy covers your account and activity on the 11rr platform, not the internal policies of game content suppliers.
Contact support through live chat or email and explain which clause you believe has been applied incorrectly. We will review the situation against the published text and our account records, then respond in writing. We do not provide legal advice but we do explain what the policy says and how it was applied.