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These terms set out what 11rr expects from you and what you can expect from us — covering account access, wallet use through bKash or Rocket, and how our lobby content is made available. Access to the platform depends on your local law and eligible region.
By opening an account on 11rr and accessing any part of our lobby — slots from studios like PG Soft or CQ9, live table rooms, or our sportsbook — you accept these terms in full. They apply from the moment your account is created. We may revise these terms when our services change or when legal requirements in supported regions are updated. When that happens, we will post the updated version on this page and note the revision date at the top. Continuing to use your account after a revision is posted means you accept the updated terms. If you do not agree with a change, you should stop using the platform and contact our support team to close your account. These terms do not override any applicable local law in Bangladesh. Where local law conflicts with any part of these terms, the local rule takes precedence to the extent required. Access to our lobby, wallet features — including deposits through bKash or Rocket — and any promotional content is only available in regions where such access is permitted under local regulation. We do not make any representation that this service is appropriate or lawful in every jurisdiction. It is your responsibility to confirm that accessing 11rr is permitted where you are located.
Not every activity on the platform falls under the same set of rules. These terms draw a clear line between what we govern, what third-party providers govern, and what depends on your own local law and eligible region.
These terms apply fully to your 11rr account — registration, login, session behaviour across devices, and any action taken inside your account dashboard. Account-level decisions, including suspension or closure, are governed by these terms directly.
Deposits and withdrawals processed through bKash or Rocket are covered here for the platform side. The payment provider's own terms also apply to the transaction on their end. Both sets of terms are active at the same time for a single transaction.
Game content delivered by studios such as PG Soft, CQ9 or JDB operates under each studio's own game rules, which are shown inside the game itself. Our terms govern the lobby access layer — how you reach that content — not the internal game mechanics.
Links or integrations to services outside 11rr — such as external verification tools or third-party data feeds — fall outside these terms. We do not control the privacy or operational terms of those external services and are not responsible for them.
These terms are not only obligations — they also set out practical actions available to you as an account holder. You can review your transaction history at any time by opening the wallet section of your account; every bKash and Rocket transaction processed through 11rr is recorded there with a timestamp and reference. If any account detail — your registered mobile number, name spelling or contact information — is incorrect, you can request a correction through the support channel and we will process it once identity verification is completed as shown in your account settings. Where you believe a transaction has been processed incorrectly, you have the right to raise a dispute by contacting the support team with the reference number from your wallet record. We aim to acknowledge disputes and begin reviewing them promptly. You can also request a summary of the account data we hold at any time. The request process is described in the trust section below. None of these actions require you to close your account, and submitting a request does not affect your access to the lobby while the request is being handled.
Open the wallet section inside your account to see every transaction, including bKash and Rocket entries, with dates and reference codes.
Submit a correction request through support with your account reference. We process changes after the identity verification step shown in your account.
Use the support channel and quote the transaction reference from your wallet history. We log every dispute as a formal record and handle it separately from routine queries.
You may ask for a summary of account data we hold. Submit the request through support; we will confirm receipt and outline the next step in our response.
If any part of these terms is unclear, or if you need to raise a concern about your account, wallet transactions or lobby access, our support team is the right place to start. Use the route that suits you — we keep the same account records visible across all contact channels, so you do not need to repeat your query if you switch from one to another.
Open the chat widget from any page on the site. Quote your account reference and the specific clause or transaction you are asking about. Our team can pull up your wallet history directly.
Send a written query to the support email address listed on the Contact page. Include your registered mobile number and a clear description of the terms question or account issue you are raising.
The Help Centre on-site covers frequently raised terms questions, wallet transaction steps and account correction procedures. Search by topic to find the relevant published article before contacting the team.
We apply consistent standards to how account data is stored, accessed and retained. These are not abstract commitments — they are reflected in what you can see inside your account and in how our support team handles requests.
Account records — including wallet transaction logs for bKash and Rocket — are retained for the period required under applicable law and our internal audit process. You can request the specific retention period for your account data through support.
We use cookies to keep your session active across devices and to remember your lobby position when you return. Cookie settings are manageable from your browser. Our cookie policy is published separately on this site.
Your account is protected by the login credentials you set at registration. We do not store your bKash or Rocket PIN on our platform. If you believe your account has been accessed without your knowledge, contact support immediately with your account reference.
Any request to update, correct or delete account data should be submitted in writing through the email or live chat support route. We confirm receipt and describe the next step in our response, consistent with what local law requires.
These are the questions we see most often from account holders reading the terms for the first time. Each answer reflects what is actually written in the policy above.
Yes. Our terms cover the platform side of every bKash and Rocket transaction processed through your 11rr wallet. The payment provider's own terms apply separately on their end. Both sets of terms are active for a single transaction at the same time.
We post the revised version on this page with an updated date at the top. Continuing to use your account after that date means you accept the changes. If you do not agree, contact support to discuss closing your account before the change takes effect.
Access depends on your local law and eligible region. These terms do not guarantee lawful access in every location. It is your responsibility to confirm that using 11rr is permitted where you are based before you open or continue using your account.
Open your wallet history, note the transaction reference number, then contact support through live chat or email. Quote the reference and describe the issue clearly. We log every dispute as a formal record and handle it separately from general account queries.
Yes. Studios such as PG Soft, CQ9 and JDB each operate their games under their own game rules, which are shown inside the game itself. Our terms cover how you access the lobby — the internal game mechanics are governed by the studio's own published rules.
Submit a written request through the support email or live chat. Include your registered mobile number and state clearly that you are requesting an account data summary. We confirm receipt and outline the next step in our response, consistent with applicable local law.