Sports / Live
11rr keeps this policy straightforward: what we collect from your account, how we use it, and what choices you have. Access to our platform and any data we hold depends on your local law and eligible regions.
When you open an account with us, we collect the details you provide directly — your email address, chosen username and the payment method you use to fund your wallet. For Bangladesh accounts, that typically means a bKash or Rocket mobile wallet number linked to your deposit flow. We also collect session data: which device you used, your browser type and the pages you visited inside the lobby. This helps us keep your account secure and lets you pick up mid-session whether you switch from a phone to a laptop. We do not collect payment credentials beyond what your chosen payment provider passes to our system during a transaction. Transaction records — deposits made via bKash or Rocket — are retained in your account history and are accessible from your signed-in wallet view. We do not sell personal data to third parties. Where we share information with service partners — for example, identity verification or fraud checks — those partners are bound by data-handling obligations consistent with this policy. If you reside in Bangladesh, the availability of our service and the data rights that apply to you depend on your local law and eligible regions. We update this policy when our practices change and note the revision date at the bottom of this page.
This policy covers data collected when you register, log in or manage your account on 11rr. It applies to your email, wallet details and session history held in our system. Access rights depend on your local law and eligible regions.
Deposit and withdrawal records processed through bKash or Rocket fall within this policy. We retain transaction references in your account wallet view. We do not store raw mobile wallet PINs or banking credentials on our servers.
Anonymous browsing of the game catalog — slots, live casino tables, sportsbook categories — is not tied to a personal profile unless you are signed in. Signed-in lobby activity, including which categories you open, is associated with your account session.
Links to payment providers, game studios or external verification services fall outside this policy once you leave our domain. Each third party operates under its own privacy terms. We recommend reading those terms before sharing data with them.
You have practical choices over the data we hold. From your signed-in account page you can review the profile details we store — email address, wallet reference and device session log. If any detail is incorrect, the account settings section lets you update it directly. Where a correction requires identity verification, the on-screen instructions will walk you through the steps we need. You can also ask us to explain what we hold and why — send that request through our support channel and we will respond with a clear account of the data tied to your profile. If you want to close your account and request deletion of personal data, that option is available via the same support route. Note that some transaction records may be retained for the period required by applicable law in your region. Any data-handling request from Bangladesh is handled subject to local law and eligible regions. We do not charge a fee for reasonable access or correction requests.
Open the account settings page while signed in to see the email, wallet reference and recent session details we hold against your profile.
Edit your profile from the account settings section. Fields that require verification will show the steps inline — follow the instructions shown there.
Send a message through our published support route asking what data we hold. We will respond with a plain summary specific to your account.
Contact support to request account closure and personal data deletion. Retention periods required by local law may apply to transaction records.
If you have a question about how we handle your data, three contact routes are available. Choose the one that suits your situation — account queries move fastest through live chat, while formal data requests should go through email so there is a written record.
Open the chat icon from any page while signed in. Use this for quick questions about what data appears in your account or how to update a detail.
Send a written data request to our support email address shown in the Help section of your account. Keep a copy for your own records.
The Help section inside your signed-in account lists step-by-step answers for common data and privacy questions, including how to update wallet references.
We use cookies to keep your session active as you move between the lobby, your wallet and account settings. Session cookies expire when you close the browser; persistent cookies can be cleared from your browser settings at any time.
Session cookies keep you signed in while you browse. You can clear all cookies through your browser settings. Removing them will sign you out of your current session and may reset lobby preferences you have saved.
We store account passwords in a hashed format — your actual password is not readable by our team. If you suspect unauthorised access, use the password reset option on the sign-in page immediately.
We keep account data for as long as your account is active. After closure, personal details are removed on the schedule required by applicable law in your region. Transaction references linked to bKash or Rocket may be retained longer.
When this policy changes, we post the revised version here with a new effective date. Continuing to use your account after a revision means you have read the updated terms. You can request the previous version via email support.
These are the questions we see most often about data, cookies and account records on 11rr. If your question is not here, reach out through the contact routes listed above.
We collect your email address, chosen username and the wallet reference you use to fund your account — typically a bKash or Rocket number. We also log session data such as your device type and the account pages you visit while signed in.
Yes. Open your signed-in account settings page to view the profile details and session records we hold. For a full data summary, send a written request through email support and we will prepare one specific to your account.
We do not sell your data. We share it only with service partners — such as identity verification or fraud detection providers — who are bound by data-handling obligations. Game studios listed in the lobby do not receive your personal account data.
Go to the account settings section while signed in. You can edit your email directly from there. Wallet references linked to bKash or Rocket may require identity verification — the page will show the exact steps needed.
After you request closure through support, personal details are removed on the schedule required by local law in your region. Transaction records from bKash or Rocket deposits may be retained for a period required by applicable regulation.
This policy applies to all accounts registered on 11rr. Whether you can access the platform and the specific data rights available to you depend on your local law and eligible regions. For Bangladesh-specific questions, contact us through the support routes listed above.